Monday, July 31, 2006

Carnival Cruise strategy - move the labor pain to its clients

We discussed last night with my wife about the last day's experiences at the Carnival ship. The management of the crew made us all aware how hard the crew works 24x7, how unappreciative some of that work was and how much they were missing their family...

The next we knew, they were spreading letters to the clients... by saying that it is to the discretion of each one of us to put money in the letter... The cruise line had advertised that each client has to pay each day a specific amount as tip that would be spread around the employees. That's it... No worries about how much to pay..

So, please Carnival cruise.... Stop spreading your own disgust that you have on your labor conditions to you clients. If you feel so bad, pay these hardworking guys more....

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