I have had the luxury of flying in business class for the most part, but today I "enjoyed" the pleasure of a crammed economy seat. Before our departure, a guy in front of me took down his seat and I felt my knees go to pieces. American Airlines (the company I love) used to be known of the space in the economy class... Now they have reversed their decision and gone to the other extreme. There is no way that one can work with a laptop, so I am sitting here for 10 hours with my knees in my mouth. Wake up American Airlines.... This is not the way to treat a 2 million miles plus customer of yours....
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