I was upgraded to business class on my Boeing 767 flight and I have to say that the unhappiness within American Airlines crew is getting worse every day. As a customer, I should not have to deal with people that do not want to work and this will eventually turn very negative towards AA. I had an executive from Dallas sitting beside me and he was flabbergasted how he was treated during the flight. He said he wanted to test AA this time but based on what he saw, he will not return to AA. I have almost 3 million miles on American and I hate to see them going in down spiral in both service and convinience.
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